A: If you see an item on our social media page but do not see it on our website the item is likely out of stock. We understand how frustrating this can be so it is likely your favorite items may restock or be replaced them with a similar style. Be sure to sign up for our newsletter in the pop up or on the bottom of each page where you will receive information on restocks, sales, and new arrivals.

 

Q: WHAT ARE YOUR SHIPPING OPTIONS WITHIN THE UNITED STATES?

A: Standard Shipping: $6.95 7-14 business days. No signature required.

    Fedex 2 Business days $24.99. No signature required.

 

Q: HOW DO I TRACK MY ORDER?

A: Your order will process for 24-48 business hours. Once your order has shipped an email will be sent to you containing tracking information. Additionally please allow 24-48 business hours for your shipment details to update with USPS. 

 

Q: MY COUPON CODE IS NOT WORKING. WHY?

A: If you are having difficulties with your coupon code please contact us at info@shopminima.com, as the code may no longer be valid. Please note that coupon codes cannot be combined with any other current offers, sales, or promotions. 

 

Q: HOW DO I KNOW IF MY ORDER HAS BEEN PLACED?

A: Upon completion of your order a confirmation email with the details of your order will be sent to you. Please ensure your checkout process is complete until you reach the page containing your order number. If you have any additional questions feel free to contact our support team at support@minima.com. One of our Customer Service representatives will be happy to assist you. Kindly note to check your spam folder as the email may have filtered into that folder. 

Q: WHAT IF MY ORDER HAS NOT BEEN DELIVERED?

A: If after contacting USPS you still need assistance regarding locating your order feel free to contact us at support@minima.com and one of our representatives will be happy to assist you.

Q: I'VE JUST PLACED MY ORDER, CAN I CHANGE IT?

A: We prepare your order for shipment very shortly after your order is placed. This quick turnaround time does not allow for any changes to your order. We apologize for any inconvenience! 

 

Q: WHAT IS YOUR STORE POLICY?

A: Items bought on shopminima.com are unable to be exchanged and are  nonrefundable at this time.   

 

Q: I RECEIVED A DAMAGED ITEM. WHAT DO I DO?

In the rare event that the item you received is not in pristine condition [we're truly sorry!] Please contact our team support@minima.com with a photo of the damage before sending the product back. Our team will gladly assist you with reshipping the item out to you in a timely manner.